The Aftermath of Management Actions on Competitive Advantage through Process Attributes at Food and Beverage Industries Export Import in Perak Harbor of Surabaya

The objectives of this study is to analyze information quality, customer relationship management on product responsiveness, competitive advantage. This research type a causal with quantitative approach. Population obtained from 82 export and import businessmen in Perak. Sample was taken saturated sampling technique, so the number samples people. Data collection carried out using questionnaire. data analysis technique used PLS analysis. results indicate that: (1) quality has significant effect quality; (2) responsiveness; (3) (4) (5) advantage; (6) responsiveness